The second volume in The SAGE Handbook of Industrial, Organizational and Work Psychology looks in detail at how teams and individuals function and perform. It covers motivation and organizational socialisation as well as the latest research into diversity and organizational culture in the workplace. Chapter topics include goal setting, employee development, team design and trust at work. Volume II is a key resource for anyone working in or studying organizational psychology.

Chapter 19: Trust at Work

Trust at Work

Trust at Work
Ana Cristina Costa Donald L. Ferrin C. Ashley Fulmer


Trust is a core concept in understanding and explaining individual, team, and organizational phenomena. In organizations the study of trust has become increasingly important over recent years as the nature of work has become ever more interdependent, and the traditional compacts between employers and employees have given way to more flexible and unpredictable work arrangements. Trust is now considered a key success factor in modern-day work environments where teamwork, decentralized structures, requirements for flexibility, innovation, and high levels of cooperation predominate (Costa & Anderson, 2012).

Over the last two decades, an extensive literature on trust has developed within the ...

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