• Summary
  • Contents
  • Subject index

This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.

Fully updated with the latest research throughout, the second edition offers new chapters on qualitative and quantitative research methods for conflict, intimate partner violence, family dynamics, mental health, negotiation, workplace bullying, healthcare conflict, identity and intercultural conflict, the middle way approach, conflict in the global workplace, the culture-based situational conflict model, community ethics and engagement, spirituality and conflict, and trust in academic-community partnerships.

Conflict in the Global Workplace
Conflict in the global workplace
CynthiaStohl, Robert M.McCann, and Hassan AbuBakar

Globalization and the increased complexity and interdependence of contemporary issues have concomitantly created a greater need for organizational cooperation and a greater possibility for organizational conflict. Contemporary issues such as the global distribution of goods and the need for healthy work environments are so complex they require cooperation and new forms of partnerships among organizations from different sectors of society and cultural groups. Digitized technology and mobile media also enable participation of different cultural and organizational actors who had heretofore been denied access to organizational problem-solving arenas. In this chapter, we explore the dynamic relationship between global diversity and organizational conflict. Diversity is not just something we strive for in contemporary ...

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