Summary
Contents
Subject index
This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.
Fully updated with the latest research throughout, the second edition offers new chapters on qualitative and quantitative research methods for conflict, intimate partner violence, family dynamics, mental health, negotiation, workplace bullying, healthcare conflict, identity and intercultural conflict, the middle way approach, conflict in the global workplace, the culture-based situational conflict model, community ethics and engagement, spirituality and conflict, and trust in academic-community partnerships.
Conflict Management in Health Care Settings
Conflict Management in Health Care Settings
The level of attention to U.S. health care by the public, politicians, and the media makes the charge of writing an overview of conflict in health care somewhat daunting. Conflict is present throughout the health care system due to its complex structure and ambiguous lines of authority and the large number of stakeholders involved (Marcus, Dorn, Kriteck, Miller, & Wyatt, 1995). In fact, it has been argued that the term health care system is a misnomer, as a system implies a “coordinated, planned, and connected set of people, organizations, and functions… [while] no single, coordinating entity governs health care in our country” (Miller, 1995, p. 151). The very nature of ...
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