Summary
Contents
Subject index
This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.
Fully updated with the latest research throughout, the second edition offers new chapters on qualitative and quantitative research methods for conflict, intimate partner violence, family dynamics, mental health, negotiation, workplace bullying, healthcare conflict, identity and intercultural conflict, the middle way approach, conflict in the global workplace, the culture-based situational conflict model, community ethics and engagement, spirituality and conflict, and trust in academic-community partnerships.
Managing Conflict in a Competent Manner: A Mindful Look at Events That Matter
Managing Conflict in a Competent Manner: A Mindful Look at Events That Matter
By now, the reader has learned the importance of conflict. Our focus concerns how individuals can gain greater control of their conflict interactions by managing them competently. In this chapter, we consider how people can become more competent in managing conflict by becoming more mindful of various “events” that occur during conflict episodes. The competence-based approach we adopt emphasizes how parties in close relationships negotiate their important personal goals.
First, we present a brief rationale for our conceptual framework. Next, we examine what is meant by competence in conflict management, emphasizing how people can become ...
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