This handbook on group decision-making for those wanting to operate in a consensus fashion stresses the advantages of informal, common sense approaches to working together. It describes how any group can put these approaches into practice, and relates numerous examples of situations in which such approaches have been applied.

The Chattanooga Process: A City's Vision is Realized
The Chattanooga Process: A city's vision is realized

Over the past 10 years, Chattanooga has become a much-cited example of successful collaborative, consensus-based decision making and action. An in-depth look at Chattanooga in 1996 uncovered a community that aspires to a different way of doing business. This case study focuses on the Chattanooga Process, in which citizens are engaged at multiple levels of policy planning and implementation. Over the past 15 years, Chattanooga has worked at both the institutional and personal levels to help citizens internalize a more inclusive, cooperative approach to civic decision making. The Chattanooga region is not free of problems, but it has pioneered techniques that in most places are only talked about.

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