This handbook on group decision-making for those wanting to operate in a consensus fashion stresses the advantages of informal, common sense approaches to working together. It describes how any group can put these approaches into practice, and relates numerous examples of situations in which such approaches have been applied.

Collaborative Problem Solving within Organizations

Collaborative Problem Solving within Organizations

Collaborative problem solving within organizations
Christopher W.Moore
Peter J.Woodrow

Every day, corporate executives, government agency officials, and leaders of nonprofit organizations must make difficult decisions and resolve disputes. The case of Kate Morgan, the director of a small nonprofit group called People for People, represents a typical example of the challenges leaders face.1 People for People coordinates volunteer services for elderly people, single mothers, and people with disabilities in a large urban area. Recently, the board of directors determined that the organization lacked clear and comprehensive personnel policies. They directed Morgan to develop such policies within three months, in the form of a written manual for board approval.

Two years ago, People for People employed just 10 people. Morgan now has a staff of ...

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