- Subject index
The Handbook of 21st Century Management provides authoritative insight into the key issues for students in college or corporate courses with a particular emphasis on the current structure of the topic in the literature, key threads of discussion and research on the topic, and emerging trends. This resource is useful in structuring exciting and meaningful papers and presentations and assists readers in deciding on management areas to take elective coursework in or to orient themselves towards for a career. Indeed, familiarity with many of the topics in this Handbook would be very useful in job interviews for positions in business.
Chapter 95: Organizational Memory: Why Does It Matter?
Organizational Memory: Why Does It Matter?
Organization theorists, economists, and strategists have long sought to determine when organizations will be able to draw relevant information from their history. Although firms can sometimes learn from their experiences, we know that organizations and individuals frequently suffer from memory loss. Moreover, firms invest deeply in attempts to capture organizational memory in knowledge-management systems, but employees commonly underutilize these systems. As yet, our understandings on the performance benefits of organizational memory are still limited. These limited understandings likely stem from incomplete conceptualizations of information storage and retrieval and, in turn, from incomplete empirical tests.
Conceptualizations of information storage and retrieval explain the supply side and demand side of organizational memory. Supply-side conceptualizations describe the structure ...