• Entry
  • Reader's guide
  • Entries A-Z
  • Subject index

Total quality management (TQM) is an influential philosophy of management, but it is also a hodgepodge of ideas and practices meant to help organizations function more effectively. While there is reasonable agreement about what TQM includes—customer satisfaction, quality as a ...

    • Loading...
    locked icon

    Sign in to access this content

    Get a 30 day FREE TRIAL

    • Watch videos from a variety of sources bringing classroom topics to life
    • Read modern, diverse business cases
    • Explore hundreds of books and reference titles