Questions about the causes or sources of work stress have been the subject of considerable research, as well as public fascination, for several decades. Earlier interest in this issue focused on the question of whether some jobs are simply more inherently stressful than others. Other questions that soon emerged asked whether some individuals were more prone to stress than others. The Handbook of Work Stress focuses primarily on identifying the different sources of work stress across different contexts and individuals.
Chapter 8: Workplace Aggression
Authors' Note: Preparation of this chapter was supported by a Social Sciences and Humanities Research Council of Canada (SSHRC) doctoral fellowship and Ontario Graduate Scholarship to the first author and grants from both the SSHRC and the Nova Scotia Health Research Foundation to the second author. Correspondence concerning this article should be addressed to Aaron C. H. Schat, Michael G. DeGroote School of Business, McMaster University, 1280 Main Street West, Hamilton, Ontario, Canada, L8S 4M4. Electronic mail may be sent to email@example.com
Work is, by its very nature, about violence—to the spirit as well as to the body. It is about ulcers as well as accidents, about shouting matches as well as fistfights, about nervous breakdowns as well as kicking ...