Questions about the causes or sources of work stress have been the subject of considerable research, as well as public fascination, for several decades. Earlier interest in this issue focused on the question of whether some jobs are simply more inherently stressful than others. Other questions that soon emerged asked whether some individuals were more prone to stress than others. The Handbook of Work Stress focuses primarily on identifying the different sources of work stress across different contexts and individuals.
Chapter 12: Technology
Technology is nearly ubiquitous in the workplace. Broadly defined as advancements in software, hardware, and associated services, “computer support” has transformed the world of work, and this trend shows no sign of abating (Coovert & Thompson, 2001; Wilson, 1991). According to recent surveys, many innovations in changing the workplace with computers have occurred during the last decade alone, primarily within white-collar occupations (Andries, Smulders, & Dhondt, 2002).
Jobs and employees are affected by both new innovations and increasing access to more familiar technologies. For example, dramatic work transformations will likely result from late breaking advances in wearable computers that extend human capabilities by allowing people to do things like see what is behind them while facing forward ...