This major international handbook provides a complete review and guide to past and present knowledge in this essential field of inquiry. Assembling an outstanding team of scholars from around the world, it comprehensively explores the current state of the art in academic thinking and the current structures and processes for the administration of public policy following this period of rapid transformation and change.
Chapter 2: Measuring Public Sector Performance and Effectiveness
Measuring Public Sector Performance and Effectiveness
In Beyond Machiavelli: Policy Analysis Comes of Age, Beryl Radin (2000a: 168) observes: ‘If there is a single theme that characterizes the public sector in the 1990s, it is the demand for performance. A mantra has emerged in this decade, heard at all levels of government, that calls for documentation of performance and explicit outcomes of government action.’ Responding to increasing demands for performance documentation, governments in the United States, Canada, Western Europe, New Zealand, Australia and in countries in Asia, Africa and Latin America have made performance measurement a core component of public management reforms (Behn, 2001; Kettl and DiIulio, 1995; Pollitt and Bouckaert, 2000). While the broad objectives of these reforms to ...