The International Handbook of Practice-Based Performance Management presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad. The book includes contributions from internationally known scholars and practitioners who present chapters that introduce the literature on key topics and provide clear guidance on practical skill building. Key Features: Offers an international perspective: Though most of the chapters deal with performance measurement in the United States, the text represents the most notable examples of performance measurement in Canada, Latin America, Asia, Oceania, and Europe. Integrates theory and practice: The book’s unique structure links literature-based conceptual knowledge with the lessons from practice and specific applied skills. Puts theoretical discussions into context: Case examples and lessons learned connect concepts to the real world while discussion questions allow for further deliberation. Intended AudienceAn excellent addition to any academic library, this resource is ideal for practitioners, academics, and researchers in public administration, non-profit organizations, management, public policy, health care services administration, and health care planning and policy. It can also be used as a text for graduate courses such as Performance Management, Management Reforms, International Performance Management, and Performance Improvement in Public Administration.
Chapter 3: Performance: A New Public Management Perspective
Performance: A New Public Management Perspective
The period since the early 1990s has seen quite remarkable reform in the public sectors of many countries around the world (Kettl, 2000). The similarity of these reforms is a matter of some contention, as is their relative extent (Pollitt & Bouckaert, 2004). It can be argued, however, that the centerpiece of the managerial reforms has been that of performance management, broadly defined. Over this time, as the Organisation for Economic Co-operation and Development (OECD) argues, its member administrations “have become more efficient, more transparent and customer oriented, more flexible, and more focused on performance” (OECD, 2005, p. 10). These managerial reforms based on markets and focused on improving public sector performance are ...