The International Handbook of Practice-Based Performance Management presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad. The book includes contributions from internationally known scholars and practitioners who present chapters that introduce the literature on key topics and provide clear guidance on practical skill building. Key Features: Offers an international perspective: Though most of the chapters deal with performance measurement in the United States, the text represents the most notable examples of performance measurement in Canada, Latin America, Asia, Oceania, and Europe. Integrates theory and practice: The book’s unique structure links literature-based conceptual knowledge with the lessons from practice and specific applied skills. Puts theoretical discussions into context: Case examples and lessons learned connect concepts to the real world while discussion questions allow for further deliberation. Intended AudienceAn excellent addition to any academic library, this resource is ideal for practitioners, academics, and researchers in public administration, non-profit organizations, management, public policy, health care services administration, and health care planning and policy. It can also be used as a text for graduate courses such as Performance Management, Management Reforms, International Performance Management, and Performance Improvement in Public Administration.

Chapter 21: Performance Information of High Quality: How to Develop a Legitimate, Functional, and Sound Performance Measurement System

Performance Information of High Quality: How to Develop a Legitimate, Functional, and Sound Performance Measurement System

Performance information of high quality: How to develop a legitimate, functional, and sound performance measurement system
MiekatrienSterckGeertBouckaert

One of the critical factors in implementing quality and performance models is the availability of performance information of high quality. What are the characteristics of a sound performance measurement system? How can we ensure the quality of a performance measurement system? These are the central questions that are answered in this chapter. The purpose is, first of all, to give an overview of the characteristics of a good performance measurement system. Second, we explain how to design a control system in order to guarantee the quality of performance measurement systems. Third, we describe and ...

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