The International Handbook of Practice-Based Performance Management presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad. The book includes contributions from internationally known scholars and practitioners who present chapters that introduce the literature on key topics and provide clear guidance on practical skill building. Key Features: Offers an international perspective: Though most of the chapters deal with performance measurement in the United States, the text represents the most notable examples of performance measurement in Canada, Latin America, Asia, Oceania, and Europe. Integrates theory and practice: The book’s unique structure links literature-based conceptual knowledge with the lessons from practice and specific applied skills. Puts theoretical discussions into context: Case examples and lessons learned connect concepts to the real world while discussion questions allow for further deliberation. Intended AudienceAn excellent addition to any academic library, this resource is ideal for practitioners, academics, and researchers in public administration, non-profit organizations, management, public policy, health care services administration, and health care planning and policy. It can also be used as a text for graduate courses such as Performance Management, Management Reforms, International Performance Management, and Performance Improvement in Public Administration.
Chapter 2: Assessing Performance in Nonprofit Service Agencies
Assessing Performance in Nonprofit Service Agencies
Leaders in nonprofit social service agencies across the United States are asking questions about the results of their programs. Their questions vary, and the evidence obtained to address their questions certainly also varies, but the motivation exists across the sector. Interest in nonprofit programmatic results has risen dramatically over the last three decades.
[Page 25]What and who have provoked this interest? Why? And what have been the intended and unintended consequences for the program managers? This chapter provides an overview of the changed and changing landscape in which nonprofit service providers operate. The origins of and demand for data from service providers on programmatic results are described, as well as the complex environment surrounding the ...