The International Handbook of Practice-Based Performance Management presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad. The book includes contributions from internationally known scholars and practitioners who present chapters that introduce the literature on key topics and provide clear guidance on practical skill building. Key Features: Offers an international perspective: Though most of the chapters deal with performance measurement in the United States, the text represents the most notable examples of performance measurement in Canada, Latin America, Asia, Oceania, and Europe. Integrates theory and practice: The book’s unique structure links literature-based conceptual knowledge with the lessons from practice and specific applied skills. Puts theoretical discussions into context: Case examples and lessons learned connect concepts to the real world while discussion questions allow for further deliberation. Intended AudienceAn excellent addition to any academic library, this resource is ideal for practitioners, academics, and researchers in public administration, non-profit organizations, management, public policy, health care services administration, and health care planning and policy. It can also be used as a text for graduate courses such as Performance Management, Management Reforms, International Performance Management, and Performance Improvement in Public Administration.

The Integration of Quality and Performance

The integration of quality and performance
Maria P.Aristigueta

The winds have shifted, and quality and performance are no longer distinguished as separate management tools, as experienced during the total quality management (TQM) movement and the beginning of performance management initiatives. The TQM ideologies focused on process, while performance management focused on results or outcomes. Central to current performance and quality initiatives is a clear understanding of what is to be accomplished and how progress will be measured in terms of outcomes. As the management efforts assimilate this understanding, questions remain as to what is meant by quality and performance and how these different ideologies are integrated. In this discussion, it is important to differentiate quality of measures from TQM and performance ...

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