This Handbook provides an up-to-date discussion of the central issues in nonverbal communication and examines the research that informs these issues. Editors Valerie Manusov and Miles Patterson bring together preeminent scholars, from a range of disciplines, to reveal the strength of nonverbal behavior as an integral part of communication.

Uses and Consequences of Nonverbal Communication in the Context of Organizational Life

Uses and consequences of nonverbal communication in the context of organizational life

Nonverbal communication is a vital part of our personal and professional lives. As the chapters in this section show, nonverbal cues affect various measures of success in personal relationships, education, health care, computer-mediated interactions, and intergroup relations. It is no less important in the context of organizational life, where face-to-face interaction with superiors, subordinates, and peers consumes much of our time and energy. Some features of these routine interactions—status differences, chain of command, division of labor, measurable performance objectives—are unique to the organizational context and create special communication challenges for the members of any organization.

Many of these challenges arise from the natural ...

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