The SAGE Handbook of Industrial Relations provides a systematic, comprehensive survey of the field. The result is a work of unprecedented scope and unparalleled ambition. It offers a compete guide to the central debates, new developments, and emerging themes in the field. It will quickly be recognized as the indispensable reference for teachers, students and researchers. It is relevant to economists, lawyers, sociologists, business and management researchers, and Industrial Relations specialists.
Chapter 24: Resolving Conflict
Conflict and the potential for conflict exists in all human relationships, including the employment relationship. Historically and contemporaneously, various approaches to and methods for resolving employment relationship conflict have been developed. How effective are these approaches and methods in actually resolving employment relationship conflict? That is the focal question addressed in this chapter, which is organized as follows. Section 1 briefly identifies key sources of employment relationship conflict, section 2 discusses main approaches to resolving employment relationship conflict, section 3 analyzes leading theories of employment relationship conflict and conflict resolution, section 4 examines both older and newer forms of employment conflict resolution and evidence of their effectiveness, and section 5 considers future directions for employment conflict resolution research. In these respects, ...