• Summary
  • Contents
  • Subject index

The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice is the first resource to synthesize key theories, research, and practices of conflict communication in a variety of contexts. Editors John Oetzel and Stella Ting-Toomey, as well as expert researchers in the field, emphasize constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice.

Managing Conflict in a Competent Manner: A Mindful Look at Events That Matter
Managing conflict in a competent manner: A mindful look at events that matter

By now, the reader has learned how important conflict management is across a variety of contexts. Our focus concerns how individuals can gain greater control of their conflict interactions by managing them competently. Throughout this chapter we consider ways in which people can become more competent in managing conflict. Our hope is that the reader can finish this chapter with a sense that it has been personally useful.

To achieve this purpose, we adopt a competence-based approach that emphasizes the manner in which both parties in close relationships negotiate their important personal goals. This approach was born from a central question: ...

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