- Subject index
The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice is the first resource to synthesize key theories, research, and practices of conflict communication in a variety of contexts. Editors John Oetzel and Stella Ting-Toomey, as well as expert researchers in the field, emphasize constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice.
Chapter 3: Conflict, Emotion, and Communication
Conflict, Emotion, and Communication
Kate comes home after a long, tiring day at work to find the house messy, her daughter crying, and her son covered in mud while her husband, Kevin, is watching television. Her hopes of spending a relaxing evening at home suddenly vanish and she feels frustrated and angry. She immediately lashes out at Kevin, “What kind of father are you? Don't you hear and see your own children?” Kevin becomes defensive: “What kind of mother are you, coming home from work late every night this week?” Hurt by Kevin's comment, Kate strikes back: “Well, at least I don't sit around watching TV and ignoring my kids.” When Kevin ignores her and continues to look at the screen, Kate ...