• Summary
  • Contents
  • Subject index

The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice is the first resource to synthesize key theories, research, and practices of conflict communication in a variety of contexts. Editors John Oetzel and Stella Ting-Toomey, as well as expert researchers in the field, emphasize constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice.

Explaining Intercultural Conflict: Promising Approaches and Directions
Explaining intercultural conflict: Promising approaches and directions

Intercultural conflict takes place when visible or invisible cultural group membership factors shape a conflict communication exchange process between members of two or more different cultural communities. The cultural membership differences can include deep-level differences such as cultural world-views and values. Concurrently, they can also include the mismatch of applying different expectations in a particular conflict scene. Conflict can be an emotionally threatening interaction process that entails perceived or actual incompatibility of values, norms, goals, face orientations, uneven power currencies, scarce resources, and/or conflict styles between two or more interdependent parties in a face-to-face or mediated situation (Ting-Toomey & Oetzel, 2001).

Culture is a learned system of meanings that fosters a particular sense ...

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