• Summary
  • Contents
  • Subject index

The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice is the first resource to synthesize key theories, research, and practices of conflict communication in a variety of contexts. Editors John Oetzel and Stella Ting-Toomey, as well as expert researchers in the field, emphasize constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice.

International/Intercultural Conflict Resolution Training
International/intercultural conflict resolution training

For over a combined 40 years, we have been engaged in international/intercultural negotiation and conflict resolution training, delivering beginner to advanced programs in conflict resolution, collaborative negotiation skills, and mediation. Our core program has been collaborative negotiation skills. As practitioners, we have been fortunate to work with tens of thousands of people from different parts of the globe. Our varied assignments have been with large diplomatic organizations, inner-city schools, lawyers, doctors, activists, managers, and teachers. From all of those experiences, our understanding of conflict resolution and our training focus has evolved and sharpened.

Our intent here is to offer some of our insights about the cultural component of conflict and negotiation, especially within the context of training. The chapter ...

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