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Poole, M. & Garner, J. (2006). Perspectives on workgroup conflict and communication. In J. G. Oetzel & S. Ting-Toomey The SAGE handbook of conflict communication: Integrating theory, research, and practice (pp. 267-292). Thousand Oaks, CA: SAGE Publications, Inc. doi: 10.4135/9781412976176.n10

Poole, Marshall Scott and Johny T. Garner. "Perspectives on Workgroup Conflict and Communication." In The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice, 267-292. Thousand Oaks, CA: SAGE Publications, Inc., 2006. doi: 10.4135/9781412976176.n10.

Poole, M & Garner, J 2006, 'Perspectives on workgroup conflict and communication', in The sage handbook of conflict communication: integrating theory, research, and practice, SAGE Publications, Inc., Thousand Oaks, CA, pp. 267-292, viewed 10 December 2019, doi: 10.4135/9781412976176.n10.

Poole, Marshall Scott and Johny T. Garner. "Perspectives on Workgroup Conflict and Communication." The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice. John G. Oetzel and Stella Ting-Toomey. Thousand Oaks: SAGE Publications, Inc., 2006. 267-292. SAGE Knowledge. Web. 10 Dec. 2019, doi: 10.4135/9781412976176.n10.

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Perspectives on Workgroup Conflict and Communication
Perspectives on workgroup conflict and communication

Workgroups are the basic building blocks of today's organizations. They are the units in which the work of organization—planning, design, development, operations, production, distribution, sales, service delivery, human resources, and so on—is done. Conflict in workgroups is of interest in both its positive and negative aspects. The negative aspect of conflict in workgroups is the disruption it causes, which has the potential to break down workgroups, reduce performance, and make members dissatisfied and unhappy. This must be weighed against the positive aspects of conflict, the new ideas and procedures it often introduces or sparks, the stronger workgroup and increased trust and capabilities that result from successfully navigating a difficult conflict, and the increased participation ...

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