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Active Listening
An approach to interpersonal communication that requires sensitivity and open-mindedness on the part of the listener and a willingness to share information and opinions on the part of the speaker. Listening actively allows the one who is hearing to comprehend the underlying message beneath the content of the words voiced, to evaluate fairly the speaker, and to reconsider previously held attitudes. Being heard in a nonjudgmental manner gives the speaker the confidence for self-expression without fear of criticism or intimidation and a sense that what he or she has to say is of value. Active listening has been used successfully in the workplace and in other social settings, as well as in health and mental health practice, to bring about changes for the better in ...