- Key Reading
- All Readings
THE CONCEPT–AND THE PRACTICE–of process consultation is enormously influential among students of organizational behavior. In this paper, Professor Schein describes the process that he went through to develop the process consultation approach. He focuses particularly on three ideas: helping as a general human process; the choices that helpers must make, as well as the assumptions that various choices rest on; and the importance of training clients to become helpers themselves. This paper was delivered as an invited address to the Consulting Division of the American Psychological Association, New Orleans, 13 August 1989. A condensed version of this article appeared in the newsletter of the Division.