Abstract

Media richness theory helps communicators match the most appropriate media to a communication task in business communication. This is particularly important for complex and equivocal tasks. When the appropriate media is chosen, managers can communicate the information clearly and the audience can process the information efficiently. In this publication, media richness theory is explained and readers are given the opportunity to practice applying it in contexts ranging from events management to software development.

locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles