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Supply chain management (SCM) is a term applied to a management philosophy and to the practices involved in implementing a SCM philosophy, although it can also be used to describe management processes that are not necessarily rooted in a guiding philosophy. SCM, which gained prominence as outsourcing become prevalent in the 1990s, brings together and extends the concerns of total quality management (TQM) and just-in-time (J-I-T) management techniques that preceded it.

As a management philosophy, SCM is a systems approach that involves assembling a team of upstream (suppliers) and downstream (distributors and end users) partners with a common goal of satisfying a particular customer value or set of values. This outlook recognizes the interdependency of team members and attempts to foster a cooperative effort that will ultimately give the team a competitive advantage in the market place. SCM differs from earlier management philosophies in that it necessarily involves establishing sufficiently trustful relationships with the members of the chain to warrant involving them in strategic decisions. Companies may be involved in multiple supply chains and function in different roles (e.g., partner, supplier, or customer) at any given time. As a guiding management philosophy and implementation technique, SCM is particularly attractive to socially and environmentally responsible businesses, as it gives assurance that standards set to support social welfare and environmental sustainability are being met throughout the life cycle of any given product.

A supply chain, considered as a system, can also be described as a distributed network or channel through which information, materials, labor, equipment, and currency flow. Though supply chains themselves are not new, four major developments forced thinking about them differently than in the past. The first motivating force came from the communications technology advances that forever changed the span of the marketplace for both the producer and the consumer. The second was the trend toward outsourcing in general, and global outsourcing in particular, which the information age enabled. The third was the increasing importance of timeliness in the marketplace. The fourth was the increasing emphasis placed on quality in all aspects of production and delivery.

Volvo provides customers with environmental information on products and is working with the Swedish and European Union governments to develop “green corridors.” The aim is to have these designated areas increase efficiency and safety through specially adapted transport stretches

Source: Volvo Group

The Impact of Technology

The development of computer technology and the Internet enabled a near-instantaneous flow of communication and exerted a dual impact on management philosophy and technique, as it addressed deficiencies in both forerunners of SCM. TQM pioneered the practice of viewing each step in a production process as the “customer” of the preceding step, with negotiated product specifications and intermediate quality inspections. TQM was first applied internally, but was later logically extended to suppliers, particularly after the adoption of ISO 9000 standards. J-I-T, which developed in roughly the same timeframe, was concerned with logistics—coordinating production and delivery along the supply chain to effectively manage inventory costs. Both TQM and J-I-T were hampered by communications limitations. Without a method in place for firms to efficiently link separate information systems, production and inventory information were transmitted by telex or fax machines. Computers and the Internet facilitated the flow of information necessary for SCM.

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