The Washington Information Directory (WID) is one of the most historically successful publications at CQ Press. Although it is a “directory,” it has lived in the Library/Annual Edition portfolio because it has a unique profile - it is topically organized, and within the taxonomic structure the relevant organizations are listed not only with contact information but with a brief paragraph describing what the organization (whether government or non-governmental) does related to that topic. It focuses on Washington - in order to be listed, an organization must have an office in the Washington metropolitan area. These descriptions are not boilerplate advertising material from the organizations; rather, they are hand-crafted by a talented freelance research team. In addition, WID pulls together 55 organization charts for federal agencies, congressional resources related to each chapter topic, hotline and contact information for various specific areas of interest (from Food Safety Resources to internships in Washington), and an extensive list of active congressional caucuses and contact details. WID has two appendices, one with thorough information on congresspersons and committees, and the second with governors and embassies.

Borders, Customs, And Immigration

Borders, customs, and immigration



Homeland Security Dept. (DHS), Citizenship and Immigration Services Ombudsman, MS 0180, 20528-0180; (202) 357-8100. Fax, (202) 357-0042. Nathan Stiefel, Ombudsman. Toll-free, (855) 882-8100.

General email,


Assists individuals and employers in resolving problems with the U.S. Citizenship and Immigration Services (USCIS); proposes changes in the administrative practices of USCIS in an effort to mitigate identified problems.

U.S. Citizenship and Immigration Services (USCIS) (Homeland Security Dept.), 20 Massachusetts Ave. N.W., 20529; (800) 375-5283. Tracy Renaud, Director (Acting). Customer Service Center, (800) 375-5283. TTY, (800) 767-1833.

Web,, Twitter, @USCIS and Facebook, Responsible for the delivery of immigration and citizenship services. Priorities include the promotion of national security and the implementation of measures to improve service delivery.

U.S. Customs and Border Protection (Homeland ...

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