The Washington Information Directory (WID) is a topically organized reference resource that lists contact information for federal agencies and nongovernmental organizations in the Washington metro area along with a brief paragraph describing what each organization does related to that topic. In addition, WID pulls together 55 organization charts for federal agencies, congressional resources related to each chapter topic, hotline and contact information for various specific areas of interest (from Food Safety Resources to internships in Washington), and an extensive list of active congressional caucuses and contact details. WID has two appendices, one with thorough information on congresspersons and committees, and the second with governors and embassies.

Borders, Customs, and Immigration

Borders, customs, and immigration



Homeland Security Dept. (DHS), Citizenship and Immigration Services Ombudsman, MS 0180, 20528-0180; (202) 357-8100. Fax, (202) 357-0042. Michael Dougherty, Ombudsman. Toll-free, (855) 882-8100.

General email,


Assists individuals and employers in resolving problems with the U.S. Citizenship and Immigration Services (USCIS); proposes changes in the administrative practices of USCIS in an effort to mitigate identified problems.

U.S. Citizenship and Immigration Services (USCIS) (Homeland Security Dept.), 20 Massachusetts Ave. N.W., 20529; (800) 375-5283. Kenneth (Ken) T. Cuccinelli, Director (Acting). Customer Service Center, (800) 375-5283. Press, (202) 272-1200. TTY, (800) 767-1833.

Web, and Twitter, @USCIS

Responsible for the delivery of immigration and citizenship services. Priorities include the promotion of national security and the implementation of measures to improve service delivery.

U.S. Customs and Border Protection ...

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