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Control the Work
Control the work

Program evaluation is real work. By “real work” I mean that it involves strenuous effort, often by a number of people oriented to achieving some outcome, with everyone adding value to each other's contributions. The evaluation may have lofty goals such as improving delivery of public services. However, these goals cannot be achieved unless real work gets done. And how this work gets done determines the timeliness, cost, and quality of the evaluation. Seeing that everyone knows his or her job, knows when to contribute, and knows how his or her work fits with other team members’ makes up the essence of how work for the evaluation project is controlled. Controlling this real work can make the difference between a ...

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