Chapter 4: Character-Based Tensions
“You're never 100 percent certain that the course of action you're choosing is going to work. What you can have confidence in is that the probability of it working is higher than the other options available to you. But that still leaves some uncertainty, which I think can be stressful, and that's part of the reason why it's so important to be willing to constantly re-evaluate decisions based on new information.”
“… we've got to make good decisions based on the facts…. And I am not going to be distracted by—what's happening day to day.”
“It's [the job] exhilarating. It's ...