Chapter 3: Operating Style

“You've got to make decisions based on information and not emotions.”

“The things that for me work day to day become that much more important in a crisis: being able to pull together the best people and have them work as a team; insisting on analytical rigor in evaluating the nature of the problem; making sure that dissenting voices are heard and that a range of options are explored; being willing to make a decision after having looked at all the options, and then insisting on good execution as well as timely feedback, so that [if] you have to correct the decision that you make, that you are able to ...