In Mastering Public Administration, each chapter spotlights a significant theorist in the field, covering his/her life, research, writings, and impact, introducing the discipline's most important scholarship in both a memorable and approachable manner. The combination of biographical narrative with explanation and analysis makes abstract theories understandable while showing how subject scholars relate to each other in their work, providing much needed context. The book's chronological organization shows the evolution of public administration theory over time. With the new edition, the authors will be adding mini-chapters that link contemporary scholars and their research to the seminal literature.
Chapter 5: The Human Relations Approach
The Human Relations Approach
Photo from Associated Press.
In the work of Mary Parker Follett, we have seen the beginning of a dissent from the Classical view of the organization. Elton Mayo's work adds new dimensions and lends some empirical support to that dissenting view.
Mayo echoes two of Follett's basic themes: the importance of the group process and the cumulative nature of authority in the organization. The group process is central to the analyses of both Follett and Mayo, for both see man as a social animal who finds a sense of identification and function in the group. Accordingly, individual behavior is largely determined by the group process and cannot be properly understood outside that process. The two also agree ...