Includes many new case studies (called Policy and Practice Boxes). The data and scholarship has been thoroughly revised throughout. Major revisions to Chapter 8 include new sections on Authentic Leadership and the Lean Six Sigma management model.

managing the urban future

Chapter 11 managing the urban future

Managing urban America has never been easy. To the many women and men who hold political and administrative positions in cities today, the job must at times seem almost impossible. A host of competing interest groups clamor for their “fair share” of government goods and services. The local tax base in many places is simply inadequate, and local governments are only now beginning to climb out of the Great Recession. Local taxpayers demand more and better services in return for their hard-earned tax dollars, as well they should. Many people believe that government is too big and wasteful and needs to be reformed to achieve gains in efficiency and productivity. On the other hand, ...

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