Includes many new case studies (called Policy and Practice Boxes). The data and scholarship has been thoroughly revised throughout. Major revisions to Chapter 8 include new sections on Authentic Leadership and the Lean Six Sigma management model.

Managing Human Resources

Chapter 9 managing human resources

Ask almost anyone involved with modern organizations—from executives to managers to supervisors to the workers on the line—and they will tell you straight out: people define an organization. While this sentiment may sound like a cliché, it is not. And it is particularly true when it comes to local government. The only contact many citizens ever have with city government is interacting with or just seeing public servants at work. Perceptions that citizens hold of street-level bureaucrats such as teachers, firefighters, sanitation crew members, police officers, social workers, and so on, often help to define their attitudes about the city in general. Thus, it behooves local leaders to make certain that they create an organizational culture and ...

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