Summary
Contents
Subject index
Includes many new case studies (called Policy and Practice Boxes). The data and scholarship has been thoroughly revised throughout. Major revisions to Chapter 8 include new sections on Authentic Leadership and the Lean Six Sigma management model.
The Management Process Theory and Practice
The Management Process Theory and Practice
Internal management consumes a good deal of urban managers’ time and attention. Even in large cities, where external pressures and the need for policy leadership are constant, most managers, as noted in Chapter 4, spend the bulk of their time administering the municipal organization.
Budgeting, planning, and managing human resources occupy a major portion of the day-to-day agenda, but internal management also involves motivating and leading those who bear the responsibility for providing vital city programs and services. Urban administrators must make key decisions regarding how well the municipal organization is performing. What can be done to encourage employees to do their best? Are there approaches and management strategies that will ...
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