Includes many new case studies (called Policy and Practice Boxes). The data and scholarship has been thoroughly revised throughout. Major revisions to Chapter 8 include new sections on Authentic Leadership and the Lean Six Sigma management model.

Decision Making and Analysis

Chapter 6 decision making and analysis

Decisions, decisions. Public organizations face a never-ending round of decisions, and urban managers inevitably play a major part in the decision-making process. Students of management frequently list decision making as one of the basic managerial functions, along with planning, organizing, staffing, controlling, and budgeting.1 In fact, decision making is the core process—it ties the other functions together. There is even widespread agreement that, above all, managers are judged by the decisions they make.

A good deal has been written about the decision process, and a number of techniques have been suggested over the years to improve it. Several scholarly disciplines—business administration, sociology, political science, psychology, and public administration—evidence a concern for how decisions are made within ...

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