This case discusses how retailers have adapted operations in response to COVID-19 pandemic-related in-person shopping restrictions, and benefited from increased online demand. Supporting resources examine retail trends and explore the specific examples of Amazon and Home Depot. Students are asked to identify how some retailers sustained (or grew) business and to suggest post-pandemic customer retention strategies.
What Does Retailers’ Post-pandemic Future Hold?
- Publisher:SAGE Publications: SAGE Business Cases Originals
- Publication year:2021
- Online pub date:
- Discipline: E-business Economics, Consumer Behavior, Strategic Management & Business Policy
- Contains:Teaching Notes
- Length:595 words
Region:Northern AmericaCountry:United States of AmericaOrganization:Amazon.com, Inc.Organization Size:Type:Online ISBN:9781529768985Copyright: © Noah P. Barsky 2021