Violent Workplace Conflict in an Indonesian Free Trade Zone


On April 22, 2010, an expatriate manager at Drydocks World Graha in Batam Island, Indonesia, declared that Indonesians were “stupid.” In response, thousands of Indonesian shipyard workers rioted, destroying assets worth hundreds of millions of dollars. This case invites students to examine different actors’ perspectives on the violent conflict, and to critically analyze its causes, as well as identifying short- and long-term strategies to prevent its reoccurrence that consider factors within, but also beyond, the workplace.

This case was prepared for inclusion in SAGE Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

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