United States Sues Uber for “Wait Time” Discrimination


This short case covers the lawsuit recently filed by the United States against rideshare company Uber over allegations that the company’s wait time policy—which fines passengers for not meeting their drivers on time—violates the Americans with Disabilities Act. Uber denies the allegations despite ample evidence of its policy punitively affecting passengers with disabilities. Students will discuss the case through the lens of corporate social responsibility.

This case was prepared for inclusion in SAGE Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

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