The Value of Effective Followership: A Case Study

The Value of Effective Followership: A Case Study

  • Case
  • Teaching Notes

A large (4,000 bed) faith-based healthcare system faces a crisis: its employee union, along with 5 senior vice presidents, rises up against the current Chief Executive Officer, demanding his resignation for his inability to communicate clearly, embrace shared decision-making, or serve as a role model for the values of the system. A new Chief Executive Officer is chosen—one who embraces the concept of followership. In a short time, the system achieves new and stronger successes. This case encourages students to recognize the correlation between followership and leadership skills and helps them to articulate a business case for followership.

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