Tata Communications Ltd: Innovating a Global Business Model

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From his office in Singapore, Vinod Kumar, Managing Director of Tata Communications Limited (Tata Comm.) and CEO of Tata Communications Limited Group, began the regular weekly meeting of his executive team with a flick of the Telepresence™ “start” button. His team of senior executives was spread between Mumbai, Montreal, Matawan-NJ, Hong Kong, and London as well as Singapore, but as the video wall lit up they appeared as if they were just across the boardroom table. Tata Comm. had come a long way since it entered the Tata group in 2002, but, as 2013 opened, Vinod Kumar believed that the company was at what he called “an inflection point.” In its future, the key to success would be to use its infrastructure, global knowledge and relationships innovatively to provide not just communications capacity, but solutions and transformational capabilities to its customers.

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