Tata Communications Ltd: Innovating a Global Business Model

Abstract

From his office in Singapore, Vinod Kumar, Managing Director of Tata Communications Limited (Tata Comm.) and CEO of Tata Communications Limited Group, began the regular weekly meeting of his executive team with a flick of the Telepresence™ “start” button. His team of senior executives was spread between Mumbai, Montreal, Matawan-NJ, Hong Kong, and London as well as Singapore, but as the video wall lit up they appeared as if they were just across the boardroom table. Tata Comm. had come a long way since it entered the Tata group in 2002, but, as 2013 opened, Vinod Kumar believed that the company was at what he called “an inflection point.” In its future, the key to success would be to use its infrastructure, global knowledge and relationships innovatively to provide not just communications capacity, but solutions and transformational capabilities to its customers.

This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

2024 Sage Publications, Inc. All Rights Reserved

You are not authorized to view Teaching Notes. Please contact your librarian for instructor access or sign in to your existing instructor profile.

Resources

Exhibit 1: Tata Communication Ltd.’s Cable Network and Business Portfolio

Figure

Figure

Figure

Source: Tata Communications Ltd, company documents.

Exhibit 2: Operating Results

Figure

Source: Tata Communications Ltd, company documents

Exhibit 3: A Milestone Win - Formula 1

Figure

Source: Tata Communications Ltd, company documents.

This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

2024 Sage Publications, Inc. All Rights Reserved

locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles