How a Small Family Business Used Quality Systems to Care for Its Employees and Continue Operations During COVID-19

Abstract

A small business owner must confront the impact of continuing operations in a pandemic. Given an extraordinary situation, the owner applied an ethical framework to identify the company’s stakeholders and leveraged the company’s systems in place to make and implement decisions while attempting to balance the rights of disparate stakeholders. How can a small company maintain its financial performance while caring for its employees? Students will use stakeholder theory and rights theory to wrestle with a decision in the shoes of a real-life business owner.

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