How a Small Family Business Used Quality Systems to Care for Its Employees and Continue Operations During COVID-19

Abstract

A small business owner must confront the impact of continuing operations in a pandemic. Given an extraordinary situation, the owner applied an ethical framework to identify the company’s stakeholders and leveraged the company’s systems in place to make and implement decisions while attempting to balance the rights of disparate stakeholders. How can a small company maintain its financial performance while caring for its employees? Students will use stakeholder theory and rights theory to wrestle with a decision in the shoes of a real-life business owner.

This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

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