Roxy’s Grilled Cheese


This case study is about James DiSabatino an entrepreneur and food truck owner in Boston, Massachusetts. Students explore operational challenges and act in the role of the food truck owner. An owner’s assessment of their current situation is presented and students are expected to analyze root causes of existing issues and recommend actions. To reinforce basic tools of operations management in a food truck setting, the purpose of the case is to introduce students to the concepts of process analysis and decision making related to food truck design and equipment placement.

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