Resistance to Change: Assessing Readiness for the Implementation of an Enterprise Resource Planning (ERP) System at MedDev, Inc.

Anita Campo is an internal organization consultant hired by MedDev, Inc. to support a multimillion dollar enterprise resource planning (ERP) project that includes all major operations across Europe and North America. As this is the largest capital investment project that MedDev has ever undertaken, the company sets up a meeting with all VPs from different functional areas to discuss project strategies and procedures, as well as other timing and budget details. Ms. Campo runs a historical background on the company's organizational model to prepare and meets with the Chief Information Officer (CIO) of MedDev, Inc. to further discuss the committee's expectations on the launching of the new project, and review past failing attempts of similar projects. Ms. Campo plans to review all the information she ...