Quality Training and Development as a Corporate Social Responsibility Initiative

Quality Training and Development as a Corporate Social Responsibility Initiative

  • Case
  • Teaching Notes
Abstract

Regardless of industry, training and development is important. With advancing technology and increased globalization, it has become increasingly relevant for fast food workers. Many front line fast food workers may not yet have their high school diploma, but they are now expected to use technology and high level customer service skills. In the broadest sense, an organization’s internal training and development program can serve as one aspect of its corporate social responsibility platform. This case examines the potential of training and development as a method of support for internal and external stakeholders within the fast food industry. Specifically, it examines current issues in labor retention, barriers experienced by front line service workers, the fast food restaurant Pal’s Sudden Service, and how high-quality training and development can create significant returns on investment for fast food restaurants.

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