It has been almost 15 months since Prateek Patil joined Alpha Tech Solutions Pvt. Ltd. (hereafter referred to as Alpha Tech). Before joining Alpha Tech, he was working for an IT startup called Crudle Labs and was doing well. On the insistence of his former course mate and close friend, Sachin Kulkarni, Prateek left Crudle Labs and joined Alpha Tech. Over time, Prateek realized that his passion and dedication levels differed significantly from the other team members of Alpha Tech. He recently became involved in an ambitious research project that demanded software development for offering chatbot services in regional languages. Initially, the team members of Alpha Tech were quite optimistic about the project. But soon, things began to deteriorate. Team members were unable to understand the clients’ requirements. Whenever they consulted with clients to discuss the deliverables, they would receive divergent views that led to ambiguity with regard to client requirements. The project manager blamed the project delay on the clients. Comprehensive discussions with team members revealed that they found it difficult to understand the clients’ needs. Given the current circumstances at Alpha Tech, urgent action is required to deal with this scenario.
This case focuses on team formation and diversity, the role of communication, and agile project management concepts.