Pravin Gordhan: Master Juggler (Abridged)


Pravin Gordhan, commissioner of the South African Revenue Services (SARS), had managed to improve tax collection substantially over his six years of office, whilst also managing to keep changing the institution internally. He was proud of the leadership role he had played in making such a complex public organisation operate efficiently. He knew, however, that large organisations increasingly perceived SARS to be overplaying its hand. In his view the key to improving the level of tax compliance – which was only at the 50% mark – was to enhance mutual trust, but he wondered what was the most effective way of doing this.

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