Case
Teaching Notes
Supplementary Resources
Abstract
Sanjay Sahay, Additional Director General of Karnataka Police and the mastermind behind a fully operational IT ecosystem for Karnataka police reviewed the challenges and bottlenecks in the implementation of the system. He pondered upon the next steps in the direction of national implementation of the technology and his future career options. During the implementation of the technology, Sahay had encountered several problems including the inconsistency in the quality and capabilities of the vendors and thus the need for internal staffing and training. The training of the individuals posed a huge problem due to the huge training costs and thus a mode of reverse mentoring where the qualified constables served as experts in training the senior police officials evolved. Sahay noted that since certain crime related issues were state specific; there was a need to understand each of the issues before panning out to other states. Given his extensive experience and demanding style of management, Sahay could lead the development of the project despite major challenges. There was also a need for him to develop a successor to ensure the implementation of the project in other states.
This case was prepared for inclusion in SAGE Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.
2023 Sage Publications, Inc. All Rights Reserved
Resources
Exhibit 1: Screens and Reports
| Module | Number of Screens | Reports | Total |
| General | 8 | 10 | 18 |
| Crime | 102 | 105 | 207 |
| Administration | 110 | 44 | 154 |
| Finance | 75 | 66 | 141 |
| Law and Order | 62 | 14 | 76 |
| Foreigners’ Registration Office | 18 | 23 | 41 |
| Forensic Science Laboratory | 26 | 21 | 47 |
| Wireless | 9 | 5 | 14 |
| Training | 24 | 15 | 39 |
| Armed Reserve | 22 | 12 | 34 |
| Motor Transport | 15 | 19 | 34 |
| Traffic | 33 | 53 | 86 |
| Stores | 15 | 19 | 34 |
Source: Records in Mr. Sanjay Sahay’s Office
This case was prepared for inclusion in SAGE Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.
2023 Sage Publications, Inc. All Rights Reserved
