Case
Teaching Notes
Abstract
Dr. Cook has been practicing plastic surgery for 29 years. He is a self-described “old-school, left-brained guy” who has built his practice in California entirely by relying on his surgical skills. Although nothing indicates that he is becoming less successful, Dr. Cook cannot help but notice significant changes to the business of plastic surgery, particularly the shift towards a heavy reliance on marketing. Treating the human body like a (surgically) customizable fashion product is a new concept for Dr. Cook. On his return flight from a Medical Korea conference, he wonders whether he works in a medical field or in a beauty-making industry. Questioning the nature of his profession, Dr. Cook is confused about his own mission: is he a beauty doctor or a merchant of beauty?
This case was prepared for inclusion in SAGE Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.
2023 Sage Publications, Inc. All Rights Reserved