Developing Organization-Wide BPM Capabilities in an SME: The Approaches Used, Challenges and Outcomes

Developing Organization-Wide BPM Capabilities in an SME: The Approaches Used, Challenges and Outcomes

  • Case
  • Teaching Notes
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Abstract

Business Process Management (BPM) is well known for improving the competitiveness and sustainability of a business, and is widely applied. But, BPM practices in SMEs are alarmingly low, regardless of the potential positive impacts BPM brings. This is due to: limited resources, absence of a cross-functional mindset and lack of strategic clarity. Adopting BPM as a management paradigm across the enterprise [hereafter referred to as Enterprise-BPM (E-BPM)] reduces operational inefficiencies and supports innovative practices essential for success, which is the key to SMEs. However, SMEs lack the required know-how, and hence, BPM education/training plays a vital role in supporting this transformation. This case is based on a Norwegian conference venue operating in the Norwegian market. This narrative describes the organization, the context for deploying BPM ...

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